Terms and conditions

General Terms and Conditions

These General Terms and Conditions ("Terms") govern the use of our gaming services (the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

Registration and Use of the Service

To register for an account with us, you must provide accurate and complete information. You must be at least 18 years old to register for an account. You may only have one account per person. We reserve the right to block access from certain countries or regions, including but not limited to the United Kingdom.

Account Verification

To activate your account, you will need to verify your identity through our Know Your Customer (KYC) process. This includes providing a passport or driver's license and utility bill. We may request additional documentation as necessary. You will have access to our services after completing KYC verification.

Bonuses and Promotions

Our bonuses and promotions are subject to change at any time. Our welcome bonus is 100% up to £200, plus 50 free spins on Book of Dead. This offer is available for new customers only. To activate the bonus, you must enter the promotional code PALM100 and make a deposit of at least £20. The bonus and any winnings from free spins are subject to wagering requirements of 40x.

VIP Program

Our VIP program offers different levels of rewards based on your gameplay. You can earn points for every £10 wagered, which will be redeemed for cashback, free spins, or other benefits. Our loyalty program has four tiers: Bronze, Silver, Gold, and Platinum. Each tier offers increasing rewards and benefits.

Payment Methods and Banking Terms

We offer various payment methods, including Visa, Mastercard, Skrill, Neteller, Bitcoin, Ethereum, and USDT. You can deposit funds into your account using any of these methods. Withdrawals are subject to a minimum amount of £50 and may take up to 5 business days.

Key Terms and Conditions

By accessing or using the Service, you agree to comply with our key terms and conditions. These include but are not limited to:

(a) wagering requirements;

(b) maximum bet limits;

(c) game restrictions;

(d) deposit limits; 

(e) withdrawal limits.

Security and Fair Play

We take security seriously and use SSL/TLS 1.3 encryption standards with a Let's Encrypt certificate. Our games are audited by iTech Labs to ensure fairness and randomness.

Responsible Gambling Features

We provide various tools for responsible gaming, including:

(a) deposit limits;

(b) time-outs;

(c) self-exclusion; 

(d) reality checks. You can also contact our customer support team at any time for assistance with these features.

Disputes and Governing Law

These Terms shall be governed by the laws of Curaçao, excluding its conflict of laws principles. Any disputes arising out of or in connection with these Terms shall be resolved through binding arbitration in accordance with the rules of the International Chamber of Commerce.

Changes to These Terms

We reserve the right to modify or update these Terms at any time without prior notice. Your continued use of the Service after such modification shall constitute your acceptance of the revised terms and conditions.

Termination

We may terminate your account at any time, with or without cause. Upon termination, you will no longer be able to access the Service.

Entire Agreement

These Terms, together with our bonus and promotion terms, represent the entire agreement between us regarding the use of the Service.

Severability

If any provision of these Terms is held invalid or unenforceable, such provision shall be deemed severable from the remainder of these Terms and the remaining provisions shall continue in full force and effect.

Governing Law and Jurisdiction

These Terms and your relationship with us are governed by and construed in accordance with the laws of Curaçao. Any disputes arising out of or in connection with these Terms shall be resolved through binding arbitration in accordance with the rules of the International Chamber of Commerce.

Acceptance

By accessing or using the Service, you agree to be bound by these Terms and acknowledge that you have read, understood, and accepted them.