Privacy, and Data Policy

We operate Palm Casino's online casino services and take privacy seriously. This page explains what personal, technical and transactional data we collect, how the data is used, and the measures in place to protect it. The policy covers cookies and tracking, user rights, third-party sharing and how we handle identity documents when required for verification. Read the sections below to understand your options and how to contact us about your data.

Types of data collected

Personal data: name, email, date of birth, address and ID documents for verification when required. Technical data: IP address, device type, browser and session logs. Transactional data: deposits, withdrawals, payment method details and play history needed for account management and fraud prevention.

How information is used

Account setup and verification. Payment processing and withdrawals. Fraud detection and security checks. Customer support and KYC checks. Service delivery, including game access and account administration. We use data to apply bonus and wagering rules and to comply with legal obligations.

Data protection and security practices

Data is protected using TLS/SSL encryption and network defences. Document uploads for identity verification are stored securely. Access to personal data is restricted to authorised personnel and verified service providers. We follow standard operational security practices to reduce unauthorised access and data loss.

Cookies and tracking technologies

Cookies and similar technologies are used for session management, analytics and basic personalisation. Third-party cookies from analytics and advertising partners may be present. You can manage cookie preferences in your browser. Disabling some cookies may affect site functionality.

User rights regarding their data

Access: request a copy of personal data we hold. Correction: ask us to update inaccurate information. Deletion: request erasure where legal obligations do not prevent it. Portability and restriction: available where applicable. Requests can be made via account settings or by contacting support; identification may be required for security.

Data sharing and third parties

We share data with payment processors, identity verification providers, game providers and analytics services to operate the service. Personal data may be disclosed to legal or regulatory authorities when required. Third parties act as processors and are required to protect data in line with this policy.

Retention and lawful basis

We retain personal and transactional data as necessary for account management, regulatory compliance and dispute resolution. Retention periods vary by data type and legal requirement. Lawful bases for processing include contractual necessity, compliance with legal obligations and legitimate interests where applicable.

Updates to the privacy policy

Policy changes are posted on the site with the effective date. Significant changes may be notified to registered accounts by email or account message. Continued use of the service after changes indicates acceptance of the revised policy.

Contact and exercising rights

For data requests, questions or complaints, contact support via email or account support channels. Provide sufficient details to locate your account and the request. We will respond and advise on next steps in line with applicable privacy rules.