Terms, Conditions, and Rules

Welcome to Palm Casino. These Terms and Conditions set out the rules for using our casino platform and explain the relationship between us and each account holder. They cover who may register, how accounts must be used, and the conditions that apply to payments, bonuses and other services. Please read them before creating an account or depositing funds. By using Palm Casino, you agree to follow these terms and any specific conditions shown with a game or promotion. If a condition is unclear, contact support before taking part.

Accounts and Responsibilities

Registration is limited to one account per person. Provide accurate details when you sign up and keep them up to date. Your login details are for your use only. Do not share an account, allow another person to place bets through it, or register using someone else’s identity.

We may request a passport or driving licence and a utility bill to verify an account. Verification may be required after a deposit and before full account access is available. You are responsible for responding to verification requests with documents that belong to you.

Eligibility

You must be at least 18 and permitted to use online casino services in your location. Palm Casino is not available to people in the United Kingdom, United States, France, Spain, the Netherlands, Turkey, Belgium or Italy. Do not register or use an account from a restricted country. Access may also be limited by location or account eligibility.

Use of the Service

Use the platform for your own gambling activity and follow the rules displayed for each game. Do not use another person’s payment method or account. Shared-device use is restricted. Any attempt to bypass location restrictions or use more than one account is not permitted.

Games may have their own rules, stakes and availability. Check the information shown with a game before placing a bet. If you need a break, deposit limits, session reminders and time-out options are available through the account tools.

Bonuses and Promotions

Promotions are subject to their displayed eligibility rules, expiry dates and wagering requirements. A bonus may require a qualifying deposit or a code. Free spins apply only to designated games. Live dealer and crash games are excluded from bonus wagering.

Unless a promotion states otherwise, the maximum bet while wagering a bonus is €5. Bonus funds and free-spin winnings may have different wagering requirements. Check the offer terms before claiming; unused bonuses and free spins can expire.

Deposits and Withdrawals

Available payment methods, minimum amounts and limits are shown in the cashier. Deposits start from €20 for the listed card, e-wallet and crypto methods. Withdrawal minimums depend on the method selected. A €5,000 weekly withdrawal limit applies.

Withdrawal access is subject to account verification and the applicable payment terms. Processing times vary by method. Skrill and Neteller deposits carry a 2.5% fee; check the cashier details before confirming a transaction.

Questions and Disputes

If you disagree with an account balance, payment, game result or bonus decision, contact support by live chat or email. Include the relevant account and transaction details so the issue can be identified. The applicable game, payment and promotion terms will be used when considering the matter.

Changes to These Terms

These Terms and Conditions may be updated. Read the current version before using the platform, particularly before depositing or claiming a promotion. Continued use of Palm Casino after a change means the updated terms apply to your subsequent use.