Safe Gambling

Palm Casino Responsible Gambling is our commitment to safer play and clear account controls. We provide practical tools and straightforward rules so customers can manage activity and stay in control. This page explains our protection principles, the limits and exclusions available, how to spot risky behaviour and where to get help. Use these controls at any time through your account settings or contact support for assistance. Safety is part of how we operate, and we encourage responsible use of the site.

Player protection principles

Account safety, clear limits and fair access are central. We promote responsible play through transparent rules, visible controls and prompt support. Personal data is handled securely and we expect honest use of accounts. Breaches of terms may lead to restrictions to protect the account holder and others.

Tools to manage gambling activity

Deposit and loss limits

Set daily, weekly or monthly deposit limits in your account. Loss limits can be applied separately. Limits are adjustable but changes may take effect after a short delay to prevent impulsive increases.

Time limits and session reminders

Enable session reminders and reality checks. Set session length limits to receive alerts during play. Time-outs are available for short breaks when needed.

Self-exclusion

Temporary and permanent self-exclusion options are offered. Self-exclusion blocks access and requires a formal request to lift. Use this tool when you need an extended break from gambling.

Recognising signs of problematic behaviour

Frequent chasing of losses, increasing deposits, neglecting daily obligations and borrowing to gamble are warning signs. Sudden changes in play patterns, anxiety around account access or hiding activity can indicate trouble. If you notice these signs, act early.

Guidance for staying in control

Set realistic budgets and stick to pre-set limits. Use deposit controls and session reminders routinely. Avoid gambling when tired, stressed or using alcohol. Keep gambling as entertainment only and do not treat it as a way to make money.

Access to professional help

If you need support, contact recognised organisations for confidential advice. For UK residents, refer to BeGambleAware.org and GamCare.org. Speak to support staff for help with self-exclusion and limit changes. Emergency mental health services should be used when immediate risk to wellbeing exists.